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ServiceNow Training (ITSM Tool)
ServiceNow Online Training


What is Servicenow ITSM? Why take ServiceNow Training?

ServiceNow ITSM Training

ServiceNow is known as the Enterprise Cloud Tool which is used to deliver specialized IT Service Management (ITSM) applications. It is a form based easily customisable workflow application development.

FUNDAMENTALs of ServiceNow Training Details (12 hours)

  • Introduction to ITSM, Basics of ServiceNow
  • How to Login and various Roles in ServiceNow (End User, ITIL, System Admin)
  • Getting familiar with User Interface and Navigation
  • Working with Applications and Modules
  • Employee Self Service page
  • Home Page Customization
  • User Administration & Security Controls
  • Setting up company, department, locations etc
  • Introduction to Data Dictionary
  • Managing Applications & Modules
  • Exercises

  • Servicenow System Administration training (12 hours)

  • Perform core configuration tasks
  • Work with User Interface (UI), data policies, UI actions, business rules and client scripts
  • Add users, groups and roles
  • Manage data with tables, configuration management database (CMDB), import / update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Run reports, configure service level agreements (SLAs)
  • perform instance branding and customization
  • Integrate social IT elements and learn best practices

  • Implementation in ServiceNow Training Details (12 hours)

  • Review of the ServiceNow StartNow Implementation Methodology
  • System setup and configuration management database (CMDB)
  • Security of Application
  • Integrations, including introduction to LDAP and Web Services
  • Functional requirements Hands-on implementation
  • Go-live preparation and checklist
  • Performance and coding best practices

  • SCRIPTING in ServiceNow Training Details (12 hours)

  • When should we use script?
  • Configure a ServiceNow instance for scripting
  • client-side Script
  • Client scripts
  • Policies in UI
  • Script Server-side
  • Business Rules - Glidesystem - Gliderecord
  • Scheduled jobs - Event management - workflow scripts - script includes
  • Best practices of developing scripting

  • Who can take Servicenow Training

    This course is good for Freshers, Developers, Adminstrators, Operation team members.

    Prerequisite for Servicenow Training

    None

    Features of our Servicenow Online Training:

  • 100% Flexible Timings + 100% Moneyback gurantee
  • Live Instructor Led Sessions. Dont Type your queries, Ask questions, talk to trainer
  • Get ServiceNow documents and ServiceNow Training Videos to revisit the class
  • Fast-track / Regular / Weekend as per your convenience
  • Our ServiceNow Online trainers are:

  • Trainers with min 4 project experience.
  • Certified Technical experts from the Industry
  • Excellent Teachers.
  • Go To Enquiry Form

    ServiceNow ITSM Training Enquiry / Feedback

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    • Testimonials

      Udyan SharmaIndia - ConsultantThe session was really good. Trainer explained everything with good examples, my technical doubts were cleared.

      Mahitha KadariVirginia - Business Analyst (Developer)the training was really good And trainer discussed every topic very detail.

      Mautusi DeyIndia - Consultant - FnF(Fidelity)The training was good. The trainer knows the concepts.

      Srinivas PuttaUSA - ConsultantThe training was absolutely amazing. The trainer was not only knowledgeable but also professional and answered all the questions. We were class of three, and he took time to go above and beyond to explain things.

      Riyaz RizviDoha Qatar - Executive Director
      Overall experience is great, trainer was wonderful, in terms of explaining the topics and making sure we understand. excellent problem solving skills. Course material and other documents are very good and carry every single detail. Hope to go for next level, but not now, it will take sometime.

      Mir AliUSA - Raynold - SAP SecurityI really enjoyed the Sailpoint online course, it was very informative. Trainer was a great instructor, he is very knowledgeable and was very willing to take the extra time to focus on areas that we had a harder time grasping. "Thank you. I really enjoyed and learned much from this course." The class was very informative. I am very satisfied with this course.